Frequently Asked Questions
Can you send me a printed catalog?
Sorry, but in an effort to keep our prices as competitive as possible, we do not produce a printed version of our online catalog. Our web site has been developed for the purposes of viewing, searching, and yes, purchasing great furniture. We strive to provide you with the same great service and experience as a trip to your local furniture store! If you are having difficulties finding what you want online, contact us and we will try to help.
Do any of the manufacturers offer printed catalogs?
Yes, some of our manufacturers offer printed catalogs. Here are some phone numbers to call:
How do I place an order with FurnitureBuzz.com?
Ordering from FurnitureBuzz could not be easier. You can use our secure online ordering system or call us. For more information, please view our detailed instructions page at How to Order? We also welcome orders by mail or fax. FurnitureBuzz.com 5 Mall Terrace Savannah, GA 31406 (888) 600-8457 (912) 352-2234 FAX
What forms of payment do you accept?
After making arrangements through our Sales Department, Checks or Money Orders can be mailed to: FurnitureBuzz.com Sales 5 Mall Terrace Savannah, GA 31406
Will I be charged Sales Tax?
We do not charge sales tax unless your merchandise is shipped to Georgia.
How long does it take to receive the items I have ordered?
We try our best to get orders shipped from our warehouses within 2-3 business days. Items that do not ship that quickly are identified as such on the description page of that item. For example, the item might indicate "Ships in 7 days." Shipping time also depends on your proximity to the warehouse the merchandise shipped from. As shipping times do vary greatly, please allow adequate time for delivery before contacting our customer service department. The information shown here and the shipping times mentioned throughout our web site is only a guide. We cannot guarantee shipping times.
What is the Delivery Policy for FedEx, UPS and Common Carriers?
FedEx and UPSFedEx or UPS will deliver your merchandise to your home or business and place it at the front area/front door of your office or home. Since FedEx and UPS both have weight and size restrictions, heavy and/or oversized orders are shipped via common carrier.Common CarrierHeavy and/or oversized orders are shipped via common carrier. With Common Carrier Delivery, the truck driver may ask for your assistance in unloading the large and/or heavy furniture from the rear of the truck. The delivery drivers travel alone and occasionally request this assistance to avoid damage to the merchandise. In addition, Common Carrier Delivery does not include delivery inside your home, apartment, or office.Note: At FurnitureBuzz, our goal is to find the lowest price to ship products to our customers. Shipping cost is based on the total weight of your order and your "ship to" address. Typically, multi-item purchases will significantly reduce the per-item shipping charge. To ensure you are receiving the most economical shipping cost available, we look at each order on an individual basis.
Do you ship to PO Box, APO, or FPO addresses?
Unfortunately, none of the shipping companies used by FurnitureBuzz deliver to PO Box, APO, or FPO addresses. As a result, we do not ship to PO Box, APO, or FPO addresses at this time.
What is the Warranty?
FurnitureBuzz carries only the finest ready-to-assemble furniture produced by the industry's premier furniture manufacturers. We have carefully selected our furniture providers to ensure their product warranties match our commitment to quality and service. Please use our Warranty Information page if you would like to view a specific manufacturer’s warranty.
Who do I call for Customer Service?
FurnitureBuzz has carefully selected which brands of Office, Entertainment & Bedroom furniture we sell. The brands we have selected are considered the premier manufacturers in our industry. The warranties and product support of these manufacturers match up to FurnitureBuzz's commitment to quality and service. In the event that you need service on your new furniture, both the manufacturer and/or FurnitureBuzz can help you. In most cases, the manufacturer should be contacted directly for assembly assistence or replacement parts. The toll-free number for you to call will be provided on the instruction booklet that comes with your new furniture. If you do not have your instruction book, or cannot locate a toll-free number to the manufacturer, please call FurnitureBuzz at 1-888-600-8457.
What happens if I wish to cancel an order?
There is no charge for cancellation as long as you cancel your order before it has been produced and/or shipped. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance by calling FurnitureBuzz at 1-888-600-8457.
What is the Return Policy?
FurnitureBuzz.com offers an exchange or refund for the full purchase amount of items returned within 60 days of purchase. Refunds will be made in the original form of payment. After 60 days, we offer an exchange or store credit in the amount of the current selling price. Returns must be accompanied by a sales receipt, and items must be returned in new condition with the original packaging and contents. For items returned without a receipt, FurnitureBuzz.com only offers an exchange or store credit at the current selling price. The following rules also apply to all returns and exchanges:
Please do not return furniture without contacting us first.
For more information on our return policy, please click here.
How Do I Create an Account?
You can create an account by simply visiting our Account Login/Register page. You will be prompted for your email address and a password. Once you have submitted this information, we will automatically create your account. It's that easy!
What if my furniture arrives damaged?
If your merchandise arrives damaged, you have two options (Please review our Return Policy for more details):
What is the Privacy Policy?
We collect general information as you browse our site to help us diagnose problems with our server, administer our web site, and analyze broad demographic information about our visitors. We also use "cookies" to keep track of your current shopping session. To see our full Privacy Policy, click here.
What is the Security Policy?
FurnitureBuzz takes credit card information security seriously. We have implemented a variety of technical and procedural controls to ensure transactions on our site are private and protected. Below is a portion of that list.
How do I contact FurnitureBuzz?
You can call us at 1-888-600-8457 or email us at Service@FurnitureBuzz.com. For more contact information, click here.
Do you have a Site Map?
Our full Site Map is available here.
Do you offer Volume Discounts?
Volume discounts are often available for large orders. If you are considering a large order, FurnitureBuzz would like the opportunity to provide you with a specialized quote. Please contact our Sales Department at 1-888-600-8457 (9AM - 6PM ET, Monday - Friday) or send an email to VolumeDiscount@furniturebuzz.com.
Do you have Terms and Conditions?
Our full Terms and Conditions are available here. |
FurnitureBuzz.com accepts Visa, MasterCard, American Express and Discover/NOVUS. Checks and Money Orders are also accepted when arrangements are made through our Sales Department. Our friendly sales representatives can be reached toll-free at 1-888-600-8457 during our regular business hours of 9AM - 6PM ET (Monday - Friday).
